Welcome! If you are new to Ornate Gardens, this page should help clear up a lot of commonly asked questions. If you would like to contribute a question (and presumably the answer as well), please use the contact page and send me a note.
Q. Cancelling an Order
Q. Cards Accepted
Q. Damaged or incorrect Items
Q. Despatch details
Q. How do I get something delivered?
Q. How do I know that my credit card details are safe?
Q. I didn't receive a confirmation email
Q. I have a question that is not answered in this FAQ. What should I do?
Q. Insurance
Q. Order Confirmation?
Q. Ordering By Phone
Q. Payments by Post
Q. Refunds
Q. Returns Address
Q. Returns and Exchanges
Q. Security, ordering with confidence
Q. Supposing I live outside the UK?
Q. What does Ornate Gardens do with the information collected?
Q. What happens when we cannot accept a return?
Q. Where is my order now?
Q. Will I receive a receipt for the payment I make to Ornate Gardens?
Farmers Cottage Lamps ltd, Castle Lane, Maxstoke, Coleshill, Birmingham. B46 2RA
email: sales@ornategarden.com t: +44 (0)1675 464 705 f: +44 (0)1675 462 857