Welcome! If you are new to Ornate Gardens, this page should help clear up a lot of commonly asked questions.
If you would like to contribute a question (and presumably the answer as well), please use the contact page and send me a note.
We pride ourselves on our rapid service and aim to pack and despatch your parcels within with in 48 Hours (Your order should be with you within the delivery response time stated with each product) There are no broken promises with Ornate Gardens.
If for any reason there's a major delay with the expected delivery time, one of our customer support team members will call you to explain the situation.
If for any reason we are unable to fulfil your order after you have made payment we will refund the payment in full immediately.
To ensure that our couriers can deliver, please supply a full delivery address and a valid house number must be given.
The majority of goods are shipped from our central showroom; a few larger products are shipped from other locations and in these cases you may receive more than one delivery. Ornate Gardens will email to notify you as and when your order has been accepted.