Ornate Garden

• Q. Cancelling an Order

• Q. Cards Accepted

• Q. Damaged or incorrect Items

• Q. Despatch details

• Q. How do I get something delivered?

• Q. How do I know that my credit card details are safe?

• Q. I didn't receive a confirmation email

• Q. I have a question that is not answered in this FAQ. What should I do?

• Q. Insurance

• Q. Order Confirmation?

• Q. Ordering By Phone

• Q. Payments by Post

• Q. Refunds

• Q. Returns Address

• Q. Returns and Exchanges

• Q. Security, ordering with confidence

• Q. Supposing I live outside the UK?

• Q. What does Ornate Gardens do with the information collected?

• Q. What happens when we cannot accept a return?

• Q. Where is my order now?

• Q. Will I receive a receipt for the payment I make to Ornate Gardens?

Answer

When making a payment by credit card, we need your contact information so that the card can be processed, and we ask for your email address so that we can send you confirmation that it was processed successfully. Your credit card information is held by WorldPay, a secure payment processing company, solely for the purpose of processing the payment. This information is not held by Ornate Garden's at any time.

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