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Home / Support / FAQs

FAQs

Welcome! If you are new to Ornate Gardens, this page should help clear up a lot of commonly asked questions.

If you would like to contribute a question (and presumably the answer as well), please use the contact page and send me a note.

  • Q. Cancelling an Order

  • Q. Cards Accepted

  • Q. Damaged or incorrect Items

  • Q. Despatch details

  • Q. How do I get something delivered?

  • Q. How do I know that my credit card details are safe?

  • Q. I didn't receive a confirmation email

  • Q. I have a question that is not answered in this FAQ. What should I do?

  • Q. Insurance

  • Q. Order Confirmation?

  • Q. Ordering By Phone

  • Q. Payments by Post

  • Q. Refunds

  • Q. Returns Address

  • Q. Returns and Exchanges

  • Q. Security, ordering with confidence

  • Q. Supposing I live outside the UK?

  • Q. What does Ornate Gardens do with the information collected?

  • Q. What happens when we cannot accept a return?

  • Q. Where is my order now?

  • Q. Will I receive a receipt for the payment I make to Ornate Gardens?

Answer

Ornate Gardens uses ePDQ secure payment processing system to handle its online payments.

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Barclays ePDQ

Farmers Cottage Lamps ltd, Castle Lane, Maxstoke, Coleshill, Birmingham. B46 2RA

email: sales@ornategarden.com t: +44 (0)1675 464 705 f: +44 (0)1675 462 857

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