Ornate Garden

• Q. Cancelling an Order

• Q. Cards Accepted

• Q. Damaged or incorrect Items

• Q. Despatch details

• Q. How do I get something delivered?

• Q. How do I know that my credit card details are safe?

• Q. I didn't receive a confirmation email

• Q. I have a question that is not answered in this FAQ. What should I do?

• Q. Insurance

• Q. Order Confirmation?

• Q. Ordering By Phone

• Q. Payments by Post

• Q. Refunds

• Q. Returns Address

• Q. Returns and Exchanges

• Q. Security, ordering with confidence

• Q. Supposing I live outside the UK?

• Q. What does Ornate Gardens do with the information collected?

• Q. What happens when we cannot accept a return?

• Q. Where is my order now?

• Q. Will I receive a receipt for the payment I make to Ornate Gardens?

Answer

If you wish to change or cancel an order contact our Customer Support team on +44 (0) 1675 464705 any time between 8.30am and 5pm thru Monday to Thursday, Friday 8.30am – 3pm or emailing sales@ornategarden.com

Please have the order number and date the order was placed to hand. Orders can only be cancelled providing despatch has not occurred

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