Ornate Garden

• Q. Cancelling an Order

• Q. Cards Accepted

• Q. Damaged or incorrect Items

• Q. Despatch details

• Q. How do I get something delivered?

• Q. How do I know that my credit card details are safe?

• Q. I didn't receive a confirmation email

• Q. I have a question that is not answered in this FAQ. What should I do?

• Q. Insurance

• Q. Order Confirmation?

• Q. Ordering By Phone

• Q. Payments by Post

• Q. Refunds

• Q. Returns Address

• Q. Returns and Exchanges

• Q. Security, ordering with confidence

• Q. Supposing I live outside the UK?

• Q. What does Ornate Gardens do with the information collected?

• Q. What happens when we cannot accept a return?

• Q. Where is my order now?

• Q. Will I receive a receipt for the payment I make to Ornate Gardens?

Answer

We highly recommend that if you return an item please send the item via an insured carrier, and that you insure the item for its full value. Make sure to retain all postal and insurance receipts - this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.

Ornate Garden's cannot be responsible for returns that are not received. Please allow approximately two to three weeks for the processing of your return.

For returns of large items, please give us a call at +44 (0) 1675 464705 and we’ll be happy to help you!

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